Shipping Policy
Your Journey Starts Here.
At Terracota, we want the anticipation of your new resort-wear to feel just like the days leading up to a beautiful vacation. We mindfully pack and ship our pieces from our global fulfillment centers to wanderers all around the world.
Shipping and order fulfillment for Terracota is managed by Leikaka Apparel LLC, which is responsible for coordinating the processing, fulfillment, and shipment of customer orders.
Below you will find everything you need to know about how your package travels to you.
1. Processing Times (Before It Ships)
Because we carefully inspect each linen garment to ensure it is vacation-ready, please allow 1–3 business days for our team to pack and process your order (excluding weekends and major holidays).
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Once your order leaves our warehouse, a shipping confirmation email with a tracking link will be sent to your inbox.
2. Shipping Methods & Delivery Times
We offer reliable, trackable shipping to ensure your suitcase essentials arrive safely.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Ground Shipping | 12–30 Business Days | $5.95 USD (Free on orders over $75) |
| Express Vacation Shipping | 7–12 Business Days | $15.00 USD |
Please note: Delivery windows are estimates and may vary slightly based on your local postal service, carrier operations, weather conditions, and customs clearance.
3. Tracking Your Escape
As soon as your package is on its way, we will provide you with a tracking number. You can trace your package's journey anytime by visiting our Track Your Order page.
If your tracking information hasn't updated in a few days, don't worry. International packages may temporarily show limited tracking updates while passing through customs or being transferred between shipping carriers.
4. Customs, Duties & Taxes
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For US Customers: Any applicable customs duties, taxes, or other import charges will depend on the order, product, and applicable customs regulations.
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For International Customers (Outside the US): Your order may be subject to local import duties, taxes, VAT, or other charges once the shipment reaches your country. These charges are determined by the relevant customs authorities and, where applicable, are the responsibility of the customer.
5. Address Corrections & Lost Packages
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Wrong Address? If you notice a typo in your shipping address, please email us at support@yourdomain.com within 2 hours of placing your order with the subject line "URGENT ADDRESS CHANGE." We will make reasonable efforts to update the address before the order is processed. Once an order has been processed or shipped, we may be unable to change the delivery address.
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Missing Packages: If your tracking information says "Delivered" but you cannot find your package, please check with household members, neighbors, your delivery location, and the local post office or carrier first. If you still cannot locate the package, please contact us so that we can assist with an investigation.
Have an Upcoming Trip?
If you are ordering a specific dress for an upcoming flight or event and are unsure which shipping option to choose, please reach out to our Concierge Team at support@yourdomain.com. We’ll help you estimate the timeline so you don’t leave home without your Terracota essentials.
Company Information
Terracota is operated and supported by:
Leikaka Apparel LLC
Leikaka Apparel LLC is responsible for coordinating order processing, fulfillment, and shipping services for Terracota customer orders.