Returns & Exchange

Our Return & Exchange Policy

At Terracota, we want you to love every piece you pack for your next escape. We understand that finding the perfect fit is a journey, which is why we happily offer 30-day returns and exchanges from the date your package arrives.

To keep our premium resort-wear accessible and affordable for women worldwide, please review our simple guidelines below.

The Golden Rules for Returns

To be eligible for a full refund or exchange, your items must be returned in their original, vacation-ready condition:

  • Unworn, unwashed, and undamaged.

  • Free of makeup stains, perfume scents, or pet hair.

  • All original tags and Terracota packaging must be intact.

  • Please note: For hygienic reasons, swimwear and bodysuits can only be returned if the protective hygienic liner is still fully attached.

How to Initiate a Return or Exchange

Step 1: Start Your Request Send an email to [support@yourdomain.com] with your Order Number (e.g., #TC1234) and the reason for your return.

Step 2: Friendly Review Our Concierge Team will review your request within 24–48 hours and provide you with the return shipping address and instructions.

Step 3: Ship It Back Pack your items securely. We highly recommend using a trackable shipping service, as we cannot responsible for packages lost in transit.

Return Shipping & Processing Fees

  • For Exchanges & Store Credit: We want you to get the perfect dress! If you choose to exchange for a different size/style, or opt for Store Credit (via a Terracota Gift Card), we will waive any restocking fees.

  • For Refunds to Original Payment: Return shipping costs are the responsibility of the customer. A flat $6.95 USD restocking and processing fee will be deducted from your final refund amount.

  • Original Shipping Charges: Please note that original shipping fees paid at checkout are non-refundable.

When Will I Receive My Refund?

Once your return arrives back at our warehouse, please allow 5–7 business days for our team to inspect the items. Once approved, your refund will be processed back to your original payment method. Depending on your bank, it may take an additional 3–5 business days to reflect on your statement.

Need a Quick Size Swap?

Don't wait for your return to travel all the way back to us! If you need a different size urgently for an upcoming trip, reach out to [support@yourdomain.com] with the subject line "URGENT EXCHANGE" and we will help speed up the process for you.